Moving Planner support
Answers to common questions about Moving Planner. Can't find what you need? Write to us.
Does Moving Planner need an account or the internet?
No. Moving Planner works without an account and all core features work offline.
Where does Moving Planner store my data?
Only on your device. Nothing you create in Moving Planner is uploaded to our servers.
How do I restore my purchases?
Open Moving Planner, go to Settings or the Premium screen and tap "Restore". Use the same store account you bought with.
How do I cancel my subscription?
Subscriptions are managed in your Google Play or App Store account settings. Cancel at least 24 hours before the current period ends.
How do I change the language?
Moving Planner follows your device language. You can also pick one of the 15 languages in the app's settings.
Something isn't working. What should I do?
Make sure you have the latest version, then send us a message with your device model, the app version and what you were doing when the problem happened.
Deleting your data
Open Moving Planner → Settings → "Delete all data" to remove everything from your device. Uninstalling the app also deletes its data. We do not keep a copy of your content, so there is nothing to request from us.
Contact support
Write to us and mention Moving Planner, your device and the app version.