Shared Basket support
Answers to common questions about Shared Basket. Can't find what you need? Write to us.
Frequently asked questions
Shared Basket is free to download and use. It may offer optional extras, such as removing ads or unlocking premium content, as a purchase in Google Play or the App Store. The price is always shown before you buy, and you can try Shared Basket in your browser at apps.foxperstudios.com first.
Used on its own, Shared Basket keeps everything on your device. When you share a home or join one, that home's data, including its name, lists, items, prices, budgets, pantry, meal plan, finished shops, invites, Premium status and the names or initials its members choose, is stored in Google Cloud Firestore in the EU (Frankfurt) so that every member's phone stays up to date; in the app, only the home's members can see it. Sharing uses an anonymous sign-in, with no email or phone number. If you allow optional services such as analytics or crash reports, they work as described in the privacy policy, which you can open from the links on this page. You can change these choices in the app's settings at any time.
If you bought something in Shared Basket before, you can restore it on any device that uses the same store account:
- Sign in with the Google Play or App Store account you used to buy.
- Open Shared Basket and go to Settings.
- Tap “Restore purchases”.
If Shared Basket offers a subscription, it is billed and managed by the store. Cancel at least 24 hours before the current period ends to avoid the next charge:
- On Android: Google Play → profile picture → Payments & subscriptions → Subscriptions.
- On iPhone or iPad: Settings → your name → Subscriptions.
- Choose Shared Basket and tap Cancel.
Shared Basket follows your device language by default. To use another language, open Shared Basket, go to Settings and pick one from the list; the change applies right away. The product page lists every language Shared Basket offers, and you can switch back to your device language in the same menu at any time.
Most problems are solved by an update. If it keeps happening, these steps help us find the cause quickly:
- Update Shared Basket to the latest version and restart your device.
- Note your device model, the app version and what you were doing when the problem happened.
- Send us a message using the contact button below.
Deleting your data
If you only used Shared Basket on your own, your data is stored only on your device. If you shared a home or joined one, that home's data is also stored in the cloud until its members delete it. To remove everything:
- Open Shared Basket → Settings → “Delete all data”. While you are online, this also removes you from every shared home, deletes the homes where you are the last member and deletes your anonymous account.
- To delete only the cloud data, use Settings → “Delete my cloud data”; you choose whether a copy of the lists stays on your phone.
- Uninstalling Shared Basket deletes only the data on your device. If you can no longer open the app, the privacy policy explains how to ask us to delete your cloud data.
Contact support
Write to us and mention Shared Basket, your device and the app version.